Unfortunately, due to our fast fulfillment times, we are unable to make changes to orders once they have been placed. If you put an invalid mailing address, your order will ship to that address or be returned to the warehouse. A new shipment will have to be generated and an additional shipping charge will apply.
Due to the fast-paced nature of our business model, we cannot refund or make changes to an order. If an item is damaged due to manufacturer defect, a replacement of equal or greater value will be mailed out or you will be offered a new drop with your consultant if the item was revealed by a Ryze Independent Consultant. To receive a replacement, an email with photos of the defective item will need to be sent to [email protected]. To receive a replacement, you must report any manufacturer defects within 14 days of receiving your product.
Any concerns with orders received must be reported within 48 hours of receiving your package. For a replacement due to manufacturer defect, please submit a claim within 14 days of delivery confirmation date verified by USPS. We will then allow you a re-drop with your original consultant as a replacement or send you a replacement of equal or greater value.
Due to the manner of our business and our quick turn-around times, RYZE, LLC does not allow order cancellations or refunds. For a replacement or exchange for a defective item, we will offer you a new drop with the original consultant or a product credit to be used on the site.